California, USA - 54353

With minimal supervision, incumbent shall provide direct application support for the design, implementation, testing, updating, and maintenance of system configuration, system setup and applications tables; analyze user, system and application needs, and evaluate alternative approaches to determine the best solution to meet the needs of the organization.

Certification and Proficiency
  • Must become Epic certified within the first 6 months of appointment or vacate the position;
  • Must maintain all Epic certifications through new version training.
  • Possess of a valid California Driver's License prior to appointment.
Desirable Qualifications:
  • Epic certification; Project management; Implementation experience with an Electronic Health Record system;
  • Experience in business analysis;
  • Experience in clinical applications, regulatory standards, healthcare law and finance; SQL query knowledge, Business Objects Enterprise, Epic.
  • Knowledge of: Epic software applications; Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables;
  • Clinical office workflows;
  • Clinical applications, regulatory standards, healthcare law and finance;
  • A wide range of application functionality, content, and associated workflows;
  • Applications utilized within assigned area of responsibility;
  • Customer service principles;
  • Policies, procedures, and business operations;
  • Principles and procedures in project management.
  • Ability to: Interact with and work collaboratively with multidisciplinary teams and process stakeholders;
  • Learn and retain knowledge of all assigned applications;
  • Troubleshoot application issues and system errors;
  • Coordinate and communicate with process stakeholders;
  • Multi-task complex work assignments;
  • Follow standards for naming and number conventions and security classifications;
  • Configure, implement, maintain, and evaluate Epic modules and platform;
  • Design, modify, and implement testing process;
  • Create security classification templates;
  • Communicate effectively, both orally and in writing;
  • Integrate and update systems;
  • Work independently, prioritize effectively, and manage time efficiently;
  • Lead meetings and resolve conflicts;
  • Manage project plans and provide status reports;
  • Perform under pressure with tight deadlines;
  • Become cross-functional in one or more applications;
  • Motivate key process stakeholders including Nurses, Physicians, and other clinical and administrative staff;
  • Understand, translate, and document complex clinical and/or business workflows;
Tasks shall include:
  • Performing in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software;
  • Monitoring system performance and troubleshoots application issues and system errors; Participates in the evaluation of new module releases;
  • Identifying, analyze, and recommend improvements and enhancements to operational processes and system automation and assists with implementation;
  • Attending meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs;
  • Troubleshoot problems and responds to questions received from the Service Desk and end users in a timely manner;
  • Communicating with vendors regarding technical issues;
  • Providing status reports and updates project trackers on fixes to known issues and planned upgrades and changes;
  • Coordinating changes between the support and the implementation teams;
  • Participating in change processes and prioritization;
  • Implementing approved system enhancements, releases and optimizations;
  • Creating security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information;
  • Designing, modifying and implementing testing process including: scripts, recording test results, facilitating end user testing and maintaining test environments;
  • Coordinating resource and project activities;
  • Coordinating and participating in application upgrades and changes;
  • Analyzing business operations and investigating end users' preferences while making build decisions;
  • Monitoring and collaborating with stakeholders during the integration of interfaced applications to ensure that build and maintenance of the master files and category lists are not negatively impacted and patient data integrity is maintained;
  • Analyzing, designing, configuring, tests and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements;
  • Managing master file changes for new features;
  • Maintaining enterprise level master files and category lists;
  • Ensuring data interface with Epic application meets the business need;
  • Collaborating with report writers to ensure that the application has the necessary reports; Maintains rules for how each new version is released;
  • Communicating system changes, enhancements, releases and optimization opportunities to the local systems;
  • Developing, documenting and maintaining internal rules and/or procedures to use in conjunction with Epic applications;
  • Establishing and maintaining change control processes and procedures for the system;
  • Providing information and support to Epic Instructional Designers to facilitate instructional training; participates in training and works with end users;
  • Supporting systems, applications, processes and customers, and responds to queries in a timely manner;
  • Providing remote end user support, including on-call services;
  • Performing other duties as assigned
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